All the cabling is the property of Virgin Media and must not be touched. Other than that we don’t have one. If possible, I would like to get rid of this rather ugly white. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. I. on 31-12-2021 10:47. Explain what needs to be done and book an engineer visit. See full list on itblogpros. -a power cable for the hub's adapter. If you have been given a Quickstart pack,. 0 Kudos Reply. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Joining in 143 Views. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. When parts are missing in the delivery, we don't have the ability to send a single item unless it is a remote or power supply. Next, connect the power cable. The technician visited a. Even sitting in the room above the router, the WiFi was dreadful. Will an engineer h. Joining in Options. #12. Account - Cable. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am posting here and been on hold 2 hours and new a technician to come out and fit one. 2 weeks ago - last edited 2 weeks ago. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. The wall box may be branded with the logos of an old cable TV company (not VM). I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I’ve just received all my pack and went to set it up as said I was suitable for self installation, however I don’t have a wall socket - any - 5390715. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Switched On Families. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. You have at least tested the ringing capacitor issue in the diagnostic process. The metal box in photo 3 looks like a likely contender. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWhat confuses some people is the push-on connector provided. We have a virgin media wall socket with an ethernet port in the wall but no round cable. My Virgin Media App. Account - Mobile. Hi team. Just had self installation delivered, have no wall socket just two cables from the wall. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Just wondering if anyone knows of any better powerline. Options. Go to solution. We have the quickstart pack but sadly cannot get broadband set up and working. Hi I have ordered a quick start kit and don't have a virgin media wall socket. on 05-12-2022 15:05. Post Replyon 17-12-2022 10:39. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Stay safe online. No, any cables within the house can be touched as much as the householder wants to touch them. 0 Kudos. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Stream from Virgin Media. 1 ACCEPTED SOLUTION. I live in a council house too but at least in scotland council leases are basically really favourable to the tenant. Follow these simple installation steps for your Virgin Media home phone set up. These are the parts I could find, they were screwed into the end on the coaxial cable. It should be free of charge. We'd love to assist with this, I will send you a PM here soon so we can look into what's. I don't see a virgin media wall socket. . Broadband Deals. on 07-09-2022 19:28. Browse Virgin Media Virgin Media Community. TV box - 15 mins. Stay safe online. I would get virgin to do it. Account - Cable. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Customer since 1993. The wall socket is currently in the living room and I need it moved to another room. Get the Hub ready by connecting the wires. Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my flat, I need to book an engineer to come our and install one for me, but will it cost me anything? Answered!. I presume. on 27-10-2022 07:47. Options. Trace any cables coming out of it and check the ends of them. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. All forum topics; Previous topic; Next topic; 1 REPLY 1. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. on 17-12-2022 10:39. QuickStart, set up and connections. Forum; Apps. Solved: Previously, I had BT connection so I need a wall socket. Manage Your Account. Please help. There are 10 types of people: those. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. #12. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Learn more. Plug the cordless base. It probably goes into another room in the house. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. 0 Kudos Reply. Follow these steps to install your virgin Media Broadband, TV and Phone service. Options. I'm a Very Insightful Person, I'm here to. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. This is designed to push over the existing screw connector the outlet has. Try the automated service status number 0800 561 0061 to check for any faults in your area. My Virgin Media App. I am so sorry to hear that you seem to be missing a wall socket in the home. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. When im connected via lan from MB to Router i get 900mb to 1000mb. The cable in the second picture is the one you need to connect too. Actually it is not a box it is just a cover to cover up the splitter behind it. 1 [or 192. RedTomato said: I removed my Virgin cable about a month ago. Switched On Families. . Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Account - Mobile. Don’t plug the power cable into a plug socket yet. Account - Mobile. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Call the Pre-installation and delivery team on 0800 052 1734. Can you help me please. I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my. Browse Virgin Media Virgin Media Community. If you have any other devices connected to this socket, or you use internal phone sockets around your home, please contact us. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. If however the socket itself has been removed you will need assistance. Hi there , welcome to our forum and thanks for your post. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. I only have a BT master socket, and then a TV aerial socket. 0 Kudos. Packages. 1 ACCEPTED SOLUTION. Tudor. I'm a Very Insightful Person, I'm. For a wires-free alternative, you could use a cordless phone setup. I'm here to share knowledge, I don't work for Virgin Media. Other times you will find an unbranded connection point on the wall. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337. but I believe if the system has allowed self install VM has been installed in the past Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Account - Cable. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). I have taken a look on our side and I can see you have an engineer. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I'm currently renovating my living room, including the electrics. Hi, I just received my hub. However, I do not have any of the specified wall sockets available. I just moved into a new apartment, and bought a broadband from virgin media. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. One of them was Telewest. Plug the cables into the Hub. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket What confuses some people is the push-on connector provided. Thank you for your post and welcome to the community. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. I'm due to have Virgin Media installed next weekend with both TV & broadband services. These are usually fitted if you are in close proximity to an amplifier, & should not be removed. Look for the omnibox outside and trace the cable inside. Has anybody ripped thes out and not disturbed the internet phone. You only need to go into modem mode for a few minutes while you run the tests. I end up calling and the person on the phone said its been - 5401028. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Virgin Media; My Virgin Media; Shop;. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Sign in . Has anyone had the same problem?Best to have the excess somewhere tucked away if possible. 4 weeks ago. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. The existing cables will be screw-on (11 mm spanner or pliers required). I can’t push - 5368162. The box and cables may have been removed by the previous occupiers. Push the white cable with the black label into the Hub. When I proceeded to set up my Hub 3 I quickly realised that. Please help - 5208212. 19 minutes ago. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. When phone connected to the wall socket, no dial. These do not work. See where this Helpful Answer was posted. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Solved: Hello, ive tried calling and cant get through to book and engineer. But I have no Virgin Media Wall socket in my - 5339557. So, a 50 minute broadband, TV and phone. Removed before I moved in. Step 2. But I have actually managed to get through to the technical team over chat. Virgin Media. Tudor. My Virgin Media App. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). There were many cable companies that originally built the networks in the early 1990s. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. There must have been a previous installation or you would not have been offered a self install. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Sorry to hear you don't have a VM wall socket. Feb 22, 2022. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. I just received my Virgin kit but when I tried to instal it I realised that I don’t have a virgin wall socket , my neighbour has - 5169065It's quite possible that one socket is inactive because its cable was cut years ago. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. 1: Co-ax cable carrying live broadcast TV channels. 100. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!Virgin media wall socket in an unusable place. Mark as New; Bookmark this message; Subscribe to this message. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it became a broadband provider when that came about. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. @umerarifkhan11 wrote:. Browse Virgin Media Virgin Media Community. Hi Virgin Media, I'm also having the exact same problem. All forum topics; Previous topic; Next topic; 1 REPLY 1. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Hello there. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Please there is no virgin media wall socket and I don't know how to go about the installation. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Call the Pre-installation and delivery team on 0800 052 1734. QuickStart, set up and connections. I don't work for Virgin Media. When ordered it didn't say anything about needing a VM wall socket. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Customer since 1993. This is designed to push over the existing screw connector the outlet has. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Manage Your Account. - 5411444. You don't need a wall socket, as long as you have a live cable to connect the HUB to. Manage Your Account. Turn on your TV and get connected. Tudor. Virgin Media; My Virgin Media. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. Stay safe online. Broadband Deals. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Browse Virgin Media Virgin. Broadband. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. The hub got delivered on time as promised. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Not all properties have a socket, just a cable. Quickstart is the quickest and easiest way to setup our services. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Virgin Phone Switchover. There is a cable coming from outside into my - 5368947. kkd1. Virgin offers self-install to properties that have recently had a service. Plug the cables into the hub. I don't work for Virgin Media. Joining in. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Security matters. I have received my quick start-up kit. Have I helped? Click Mark as Helpful Answer or use Kudos. Or a VM person will sort it for you when they get here in a day ot two. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. Can I order an engineer please. VM BB TV Landline. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Virgin Media; My Virgin Media; Shop; Help;. 0 Kudos Reply. Options. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. It was connected to the security system but the security engineer removed the link and I ripped out the old boxes and wire. Plug into the Virgin Media wall socket. AnthonyRaw1986. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. No Virgin media wall socket on. The box and cables may have been removed by the previous occupiers. . I don't work for Virgin Media. Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Options. I don't have a virgin media socket on 17-12-2022 10:38. Cihank617. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. I am so sorry to hear that you seem to be missing a wall socket in the home. Just joined. Had my kit sent to a home we’ve just moved into. Push the red label end of the white cable, into the wall socket. Browse Virgin Media Virgin Media. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Manage Your Account. Just received the broadband but I'm disappointed as I doesn't include the socket can you help where I can get it. Broadband and phone deals. Incidentally the phone socket is redundant if not in use and can be safely removed. I've looked for an external box but cannot. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Back a step. However, I do not have any of the specified wall sockets available. Vonage 2nd line. please - 5241140Call the Pre-installation and delivery team on 0800 052 1734. Give the pre-installs team a call on 0800 052 1734. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Plug into the Virgin Media wall socket. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. Tuning in. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. Can you help? - 5401771 BrowseThe item marked with a red box is an attenuator. I ordered a broadband only package because it said I could self install the kit. What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. Managing Your Account - Cable. Vonage 2nd line. signed up and was given the option of self installation. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Stay safe online. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Browse Virgin Media Virgin Media Community. However, there is no Virgin Media Wall socket in my house. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m just wondering if I’ll need to pay to have that installed thanks Mobile Your Account. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayWe have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. Browse Virgin Media Virgin Media Community. I don’t seem to have a Virgin Media Wall socket in my house. I'm a Very Insightful Person, I'm here to share knowledge. Tudor. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. Choose the best spot for your wifi hub. Learn more. I don’t have a virgin media socket on my wall; Options. If however the socket itself has been removed you will need assistance. Broadband and TV deals. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. I am going to cancel. Virgin Media don’t do any Fibre connections to inside the house. I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. Browse Virgin Media Virgin Media Community. Stream from Virgin Media. No internet, unfortunately. Manage Your Account. i don’t have a virgin media wall socket. 168. I have signed up as a new user for Virgin Fibre. That is a Virgin telephone socket. I don't work for Virgin Media. on 08-01-2023 20:46. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Account - Mobile. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. i received an installation kit for my broadband but my property. You will only have been sent a QuickStart pack if the premises previously had VM. on 17-09-2022 22:50. VM BB TV Landline. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Browse Virgin Media Virgin Media Community. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. You have at least tested the ringing capacitor issue in the diagnostic process.